Privacy policy

Last Updated: March 2026

Legal Entity: Green Container Advanced Farming LLC Trading Name: CRYSP (international brand) Website: crysp.shop Email: info@cryspfarms.com WhatsApp: +971 50 478 6270 Address: Dubai, United Arab Emirates

Overview

Green Container Advanced Farming LLC (trading as CRYSP) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data.

By using crysp.shop or placing an order with us, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

Our store is powered by Shopify Inc. Shopify also collects and processes certain data as part of providing the platform. For more information, please refer to Shopify's Privacy Policy at shopify.com/legal/privacy.

Section 1 — Information We Collect

When you place an order or create an account, we collect:

Full name
Email address
Phone number (including WhatsApp)
Delivery address
Payment information (processed securely by Stripe and Shopify — we never store card details)
Order history and purchase preferences

When you visit our website, we may collect:

IP address and browser type
Device type and operating system
Pages visited, time spent, and referring URLs
Cookies and session data (see Section 7)

When you contact us via WhatsApp or email, we collect:

Your name and contact details
The content of your messages

Section 2 — How We Use Your Information

We use your personal data to:

Process, fulfil, and deliver your orders
Manage your subscription and send renewal notifications
Send order confirmations, delivery updates, and receipts
Communicate with you via email or WhatsApp regarding your orders
Resolve issues, complaints, or refund requests
Improve our products, website, and delivery service
Comply with legal and financial obligations under UAE law
Prevent fraud and ensure the security of our Services

We will only use your information for the purposes described above. We do not use your data for automated decision-making or profiling.

Section 3 — WhatsApp Communication

With your implied consent upon placing an order, we may contact you via WhatsApp to coordinate delivery, send order updates, or share occasional offers relevant to your purchases.

You can opt out of WhatsApp marketing messages at any time by replying "STOP". Transactional messages (delivery updates, order confirmations) will continue as necessary to fulfil your order.

Section 4 — Sharing Your Information

We do not sell, rent, or trade your personal data. We may share it only in the following circumstances:

Delivery partners — solely to complete your delivery (name, address, phone number)
Shopify — as our e-commerce platform provider, to process orders and host the store
Stripe — as our payment processor, to securely handle transactions
Analytics providers — in anonymised, aggregated form to help us understand website usage
Legal authorities — if required to do so by applicable UAE law or a valid legal request

All third-party service providers are required to handle your data securely and only for the purposes we specify.

Section 5 — Data Retention

We retain your personal data for as long as your account is active or as required by UAE commercial and tax laws (typically a minimum of 5 years for financial records).

If you request deletion of your account, we will remove your personal data from our active systems within 30 days, except where retention is required by law.

Section 6 — International Data Transfers

Because our store is hosted on Shopify, your data may be processed and stored on servers located outside the UAE. Shopify complies with applicable data protection laws and implements appropriate safeguards for international data transfers. For more information, see Shopify's Privacy Policy.

Section 7 — Cookies

Our website uses cookies and similar tracking technologies to:

Keep your shopping cart and session active
Remember your preferences
Analyse website traffic and performance
Provide relevant content

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the store.

Section 8 — Your Rights

Under applicable privacy laws, you have the right to:

Access the personal data we hold about you
Correct any inaccurate or incomplete data
Delete your personal data (subject to legal retention requirements)
Withdraw consent to marketing communications at any time
Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at info@crysp.shop. We will respond within 14 business days.

Section 9 — Security

We use industry-standard security measures including SSL encryption, secure payment processing via Stripe, and access controls to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We do not store credit or debit card information on our systems at any time.

Section 10 — Children's Privacy

Our Services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Section 11 — Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

Section 12 — Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at crysp.shop/policies/privacy-policy. We will notify you of any material changes by email or a notice on our website. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

Section 13 — Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Green Container Advanced Farming LLC Trading as: CRYSP Email: info@cryspfarms.com WhatsApp: +971 50 478 6270 Website: crysp.shop Location: Dubai, United Arab Emirates